Chale Bay Farm IOW

Chale Bay Farm

Chale Bay Farm is an award winning 8 bedroom guest house on the Isle of Wight. We chose Resident Pro coupled with the Roombasket having evaluated numerous systems. Resident Pro is chock full of features and because of this the interface is sometimes quite “busy” but once you find your way around it, it will do almost everything you will ever need in a B&B/small hotel environment. Unlike the large hotel systems it comes in affordable modules and unlike the systems focussed purely on online bookings it has the advantage of integrating with all our back office systems including our EPOS and phone switch (so bar, restaurant and room service purchases as well as phone calls go straight onto the guests’ bills), as well as handling restaurant management and our maintenance log. We use the postcoder module to enable us to quickly take telephone bookings and to give us an additional layer of address verification for bookings received online. We use Roombasket for our online bookings and have integrated this with our main web site, as well as linking out to major online travel agencies via the “Channel Manager”, such as, Expedia and with real time availability and pricing automatically propagated. We use Roombasket both embedded in our own web site and as a stand-alone popup available from Facebook and Tripadvisor. Martin is almost always available for support and is frequently adding new features and improvements as well as fixing any issues as they arise. Visit website